Are you allowing attendees to substitute their registration with that for a colleague?
Here is what we suggest that this process should look like:
Why are we doing it this way?
We want to keep a proper record of the substitution so we don’t just overwrite the first registration with the new one. We also want to keep you from refunding the wrong person in case the event is cancelled for example or the substitute needs a refund.
Stay out of the financial transaction
We recommend that you stay out of the financial side of the substitution. Let them deal with the money.
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