Issuing a Refund for a creditcard payment

There can be multiple reasons for issuing a refund without the registration being cancelled:

  • The registrant changed their registration and has to pay less.
  • The fees have changed as the event changed.
  • You are giving the registrant a discount.
  • There was an error in the fee calculation.

Issuing a refund for a credit card payment collected by easyREG is a simple process:

There is an Issue Refund button behind each registration:

Once you clicked the button all the financial transaction are displayed as well as the Cancellation Policy (if it was entered into the right spot):

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