There are two ways that attendees can cancel their registration:
#1 – Link on the event website
If you are allowing attendees to cancel their own registration then they can simply click on the ‘Manage Registration’ link in the menu and select the option “CANCEL registration”.
They enter their registration code, review their information as well as the cancellation policy and click the ‘Cancel’ button.
Refunds are not automatically issued
The system does not automatically issue refunds. It is up to you when and how much you are refunding. Even if the attendees cancels their registration themselves they will not receive an automatic refund.
#2 – Contacting you and ask for cancellation
You can issue refunds at any time
Your cancellation policy may state that all refunds will be issued at a certain time, e.g. when the event is over. You do NOT have to issue the refund at the time of cancellation, it can be issued at any time later before the final statement is issued.
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